Service Centre
Every repair, from first call to closed invoice.
Intake as an inquiry or a walk-in, move it through the real repair lifecycle, and close it with GST billing that deducts stock automatically — with a public booking page and tracking links your customers use without ever logging in.
Everything a repair shop actually needs
Full workorder lifecycle
Created → In Progress → Completed → Closed, with fault/symptom/solution catalogs and brand/model on every job — nothing falls through as a sticky note.
Inquiry & Book Appointment intake
Customers request onsite or walk-in service from your public booking page with no login, or staff log a call-in inquiry — either way it's tracked from first contact, not just from workorder creation.
Auto-routes to the right centre
Configure which pincodes and service types you cover once, and public bookings in your area assign to you automatically — with a Telegram alert the moment one lands.
Public repair & appointment tracking
Every workorder and inquiry gets a shareable tracking link — customers check status without an account, a login, or a phone call.
Inventory-linked GST billing
Close a workorder and generate a GST-compliant invoice straight from the parts and labour used, deducting stock from Inventory automatically — B2B or B2C, decided correctly by the customer's GSTIN.
Real dashboard, not vanity charts
Workorder volume, open/overdue/part-pending counts, and an Inquiry funnel (Open / Converted / Closed / conversion rate) so you can see where business is actually being won or lost.
Telegram alerts, not another inbox
New inquiry, new workorder, payment received, low stock — sent straight to the chat your team already checks, not a dashboard nobody opens.
No-code, same as every module
Fields, statuses, and catalogs are config-driven — a Super Admin can tailor Service Centre for your workflow without custom development.
How it works
A customer reaches out
Via your public Book Appointment page, a phone call your staff logs as an Inquiry, or a walk-in.
You accept or decline
Convert the Inquiry to a real workorder in one click, or close it with a standardised reason your dashboard can summarize.
Track the repair
Move it through Created → In Progress → Completed → Closed, logging parts and labour as you go — the customer can watch the same status on their own tracking link.
Bill and restock, automatically
Closing the job can raise a GST-compliant invoice and deduct the parts used from Inventory in the same step.
Questions
Can customers book an appointment without creating an account?
Yes — the public Book Appointment page needs only a name, phone, pincode, and what's wrong. No login, no app to install.
What happens if no centre covers a customer's area yet?
It's queued for your team to review and route manually (or, if you're the platform operator, to assign to any onboarded centre) rather than the request just disappearing.
Does closing a workorder always create an invoice?
Only when there's something to bill — a job that needed no part and no chargeable service can still be closed without one.
Is the parts stock deduction real, or just a note on the invoice?
Real — closing a workorder deducts the consumed part quantities from your Inventory module's live stock, the same mechanism POS checkout uses.